Business & Work

Start with the work, not the model

A better way to choose where automation belongs in a team and where human judgement must remain.

Technology decisions are clearer when a team first understands the work it is trying to improve.

Separate repetition from judgement

Routine collection and formatting may be automated. Ambiguous, sensitive or consequential decisions need accountable human review.

Design the handoff

Define what the system may do, when it must stop and what information a reviewer needs to continue safely.